Senior managers making decisions have a variety of tools and approaches they may use to help them.

Senior managers making decisions have a variety of tools and approaches they may use to help them. This question is concerned with a number of such tools and approaches. Assume you are advising the management of a large company with several subsidiaries in different countries who need to make the decision as to how to manage customer relationships in consistent way. At present each country uses a different Customer Relationship Management (CRM) system. The aim of the overall project is to replace all these separate systems with a single system that can work for each subsidiary and also have the potential to share information throughout the company.
a) Illustrate how a 'scoring' system can be used to help make the decision between different types of systems and software.
b) There are a variety of sourcing options for supporting the CRM including running in house, outsourcing to a single supplier and using software as a service. Compare and contrast these three options, making clear the advantages and disadvantages of each.
c) Prepare a project network for the activities involved in making these decisions and completing the first part of the project assuming the following activities and dependencies.
What is the duration in months and which activities lie on the critical path?
d) Discuss, with some examples, the political considerations that are likely to have a significant effect upon managers making decisions in this case.

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